For phone orders, please call: (07) 3285 6559

Terms and Conditions

We will be closed  23.12.18-13.01.19

Orders can still be made online but won’t be processed
until the 14th January when the shop reopens.
Most orders go out the first day but due to how many there can be,
some may go out the next day.
You are notified if there is short stock or how long it might be.
The express orders will be sent first.

Our last in store day of trade will be Saturday 22.12.18 9am-2pm
The last orders we put in the mail are on
Wednesday 19.12.18 12pm close
There will be no postage then sent
until Monday 14.01.19 when we reopen.
During this break no emails will be replied to until the 14.01.19
Please keep in mind your email is added to the tracking
as after we close we will not be able to track it for you until we reopen.

THANK YOU FOR SUPPORTING OUR FAMILY’S BUSINESS
HAVE A MERRY CHRISTMAS
AND A HAPPY NEW YEAR

Terms and Conditions at Lollyworld a World of Lollies are easy – Shop, Pay, Eat  🙂 Please take the time to familiarise yourself with the terms below.

Delivery costs will depend on your location and the cubic weight of your order. The Calculate Shipping button in the shopping cart will estimate this fee once you have put the products in the cart you wish to order. This will allow you to add or remove items in relation to postage costs.

In the hotter months we recommend your order be shipped with Cool Protection for an additional $8.00. If you would like to add this to your order do so in the cart. We highly recommend using this protection for Chocolate orders to help maintain the quality during delivery. Your order will be shipped with a foam box and ice brick. Once you have received you order remove the items from the foam box and store in a dry cool environment. Do not store within the foam box. 

***Please keep in mind during Summer it can be around 40 degrees and cool protection may not be effective*** 

Delivery times are approximate and do not include weekends.

If your delivery is needed urgently or within a specific time frame please contact us ASAP to ensure your parcel will arrive before your event. Either leave a note on your order, email us at sales@lollyworld.com.au or phone 07 3285 6559

Orders are shipped SAME DAY if we receive them BEFORE MIDDAY Queensland EST. Orders received AFTER MIDDAY, will be shipped NEXT business day, providing all products are in stock. You will be emailed if they are not so please give a MONITORED EMAIL address when signing up. Check your email is correct. If we have a question about your order, we will not ship your order until we have received communication with you. We will email initially, in case you are at work, and then follow up with a phone call.

***Please be aware there may be delays during November and December as it is a very busy time of year*** 

Parcels shipped out by Lollyworld to Australian addresses will have online tracking and your email address will be used for this, you will receive emails notifying you of your parcels destination. They will require a signature by the addressee unless you advise authority to leave. This is at your own risk, as we cannot be responsible if this is the case and a parcel is lost. If the Australia Post deliverer deems the property not safe to leave a parcel it will be taken to the Australia Post outlet named on the calling card left. You will also receive an email of this.

Orders are shipped from our Brisbane store as soon as payment has been received. We accept Mastercard, Visa, American Express, Paypal, Direct Deposit and Afterpay. Mastercard, Visa and Paypal are immediate providing there are enough funds in your account. If you choose Paypal echeque, it can take up to 5 days to be processed. If there are any problems with payment please email us. 

Items can sell out before being deemed “out of stock” on the website, especially over the weekend, when the site is not monitored, this is our down time 🙂 In the case of items being out of stock you will be contacted and advised of the shortfall, first by email, followed up by phone. We can offer a similar product or refund the amount paid for the unavailable item, if you don’t wish to wait for the item to be sent when in stock.

Please keep an eye out for your parcel or a Calling Card in the letterbox. A Calling Card is left if the delivery could not be left safely at your address, please follow the instructions on the Calling Card. In some cases ID for proof of addressee will be required. KEEP A WATCH FOR NOTIFICATION BY EMAIL. CHECK YOUR JUNK FOLDER. Sometimes the emails are deemed as spam and get sent to your junk folder.

If the delivery has not arrived in a reasonable time frame please contact us to check the tracking of your parcel or you can do so via the link you are sent in your tracking emails. Please give us an email address you CHECK REGULARLY. Be aware of delivery times. You can check this out at Australia Post Delivery Times our postcode is 4500 Lawnton. Type this in the “FROM” section and type your delivery address postcode and suburb in the “TO” section.

Most items from Lollyworld are price marked, if your items are to be given as gifts please advise us and we can leave out a receipt and remove the price label for you. We will not remove pricing unless told to do so. We recycle as many cardboard boxes as we can, so open your package, as the outside will most times not reflect what’s inside. All items are inclusive of GST.

Approximate Delivery times from the date of shipping in business days. Delivery cut off time is 12pm Queensland EST.

  • Brisbane – 1-2 days
  • Sydney – 2-3 days
  • Melbourne – 4-5 days
  • Adelaide – 4-5 days
  • Perth – 5-7 days
  • Darwin – 6-8 days
  • Express Post takes 1 to 3 days depending on location. **Remote areas may take longer. 
  • No delivery times are guaranteed.
  • Delivery is within Australia only.
  • Delays can occur around the peak times like Christmas and Easter.

For more specific delivery time estimates, please click this Australia Post link and follow prompts. 

Refunds

If there is a problem with your order please contact us immediately to resolve the issue. We are easy going, practical Australians that are very approachable and appreciate mistakes are made.  All our products are in date and of excellent quality that are checked prior to delivery by the Chief Taste Tester. Please choose carefully as we cannot refund or accept returns for food products that differ in taste to your expectations. If you receive damaged stock please keep the product and call or email us.

If you have given a wrong address, we pay for ‘return to sender’ without notice from Australia Post, so for us to resend your order we will have to charge you for postage again. If you would prefer to not resend we will refund for product only as we will still be out of pocket for postage and return to sender fees. If we have written the address wrong, we will pay for any resend fees involved. If you would like your order forwarded elsewhere whilst in transit you can do this online at your expense. If you need to return an order due to change of mind or incorrect choice of lolly/colour then return delivery will be at your cost. When we have received the returned item, we can refund for the product only.

If you have any questions we would love to help, you can contact us on (07) 3285 6559 or email us at sales@lollyworld.com.au

Lollyworld will not share your details with any party not associated with the delivery of your order.

Your credit card details will not be stored at all. We use Bendigo Payment Gateway off site as our credit card processing facility.

We use SSL Security to protect your details during the Checkout process.

What is SSL?
SSL stands for Secure Socket Layer technology which protects any information that is sent to, from, and during the order process in your online store. When a browser is pointed to your secure domain name, an SSL handshake will authenticate the server and client – it then establishes an encryption method and creates a unique key to safeguard that session. Its visibility, in the form of a padlock on the site, provides customers with added confidence in your position as a legitimate company. Although an SSL certificate is not essential, it is strongly recommended as it protects information and customers.

Emails
We will not send any unsolicited email to your inbox or share your contact details with anyone outside of the order and delivery process. The emails we do send will be in regards to any questions or the progress on your order. If you have subscribed to the Lollyworld email newsletter you will receive regular updates. Approximately 1 email a month. You may opt to subscribe and unsubscribe to our Email Newsletter when creating an account with us.

All material, photographs, images, slogans and Trade Marks are copyright to Lollyworld or other parties. You must not copy or use any of this material without permission from Lollyworld or the relevant owners of that information. Please do not link photos to your website without permission from Lollyworld. If you have any questions we would love to help, you can contact us on (07) 3285 6559 or send an email to sales@lollyworld.com.au